Refund and Returns Policy
Exchange/Return Policy
We appreciate your support and value your satisfaction with our products. At Huza, we understand that occasionally, unforeseen incidents can occur during the shipping process, resulting in damaged, wrong, or tampered with products being delivered. Rest assured, we are fully committed to promptly resolving such situations. To ensure a smooth and efficient exchange or return process, we have established the following policy:
Damaged/Wrong Shipment
Exchanges are only offered in cases if you have received a damaged or wrong product, or product that has been tampered with during shipment. An unboxing video from start to end under 24 hours of receiving the product for the policy to be applicable. We cannot guarantee an exchange or refund if you fail to contact us within 24 hours.
Do you offer returns?
Sorry, We do not have a return policy.
What if I do not like the product after receiving it?
At Huza, we prioritize maintaining the utmost transparency to ensure our customers are fully confident in their purchasing decisions. Before proceeding with your order, we strongly encourage you to explore the following options, allowing you to have a clear understanding of the product you are considering:
1. Personalized Videocall: Contact us via Instagram or WhatsApp to initiate a video call. Our dedicated team will be delighted to showcase the product in real-time, addressing any questions or concerns you may have. This interactive experience allows you to see the product firsthand before deciding.
2. Live Pictures: To ensure complete clarity regarding the appearance of our products, we offer the option of Live Photos captured during the packaging process. These unedited photos accurately represent the product just before it is packaged. You can find a vast collection of these photos in our Instagram highlights.
3. Customer Reviews and Pictures: In addition to the Live Photos, we have an extensive array of customer reviews available on our feed and in our Customer Review highlights. These reviews include picture reviews directly submitted by our valued customers. They provide valuable insights and visual representations of the product’s quality and appearance.
We believe that by availing yourself of these resources, you will have an accurate and comprehensive understanding of our products. We are dedicated to transparency and want to ensure that you feel confident and informed when making your purchase decisions.
In case you have any further questions or require assistance, our team is always available to assist you. Thank you for considering Huza for your purchase.